Technology Help for Seniors: Ongoing Tech Support for Your Parents and Grandparents

If you are looking for reliable technology help for an elderly parent or grandparent in Toronto, Durham Region, the GTA, or elsewhere in Canada, Seniors Tech Services (STS) offers a simple solution: the STS Monthly Tech Care Plan.

The plan is designed for older adults who need patient, ongoing help with computers, smartphones, tablets, email, passwords, online safety and everyday technology.
It can also provide peace of mind for adult children and family members who are often the first person Mom, Dad, Grandma or Grandpa calls when something goes wrong.

What is the STS Monthly Tech Care Plan?
The STS Monthly Tech Care Plan is a technology support membership created specifically for seniors.

Instead of searching for a computer technician every time there is a problem, members have someone they can contact who already understands the types of technology challenges older adults commonly experience.

STS has been helping seniors with technology since 2017. Our approach is patient, friendly and focused on explaining technology in language that is easy to understand.

What Technology Problems Can STS Help Seniors With?
The Monthly Tech Care Plan can help with many common technology questions and problems, including:

• iPhone, iPad and Android smartphone questions
• Windows and Mac computer help
• Email problems
• Wi-Fi and internet issues
• Printers and scanners
• Zoom and video calling
• Passwords and password managers
• Online accounts
• Software and app questions
• Photos and cloud storage
• Online shopping
• Scam, phishing and fraud awareness
• Privacy and security settings
• Learning how to use AI tools such as ChatGPT
• General technology questions

Sometimes the problem is technical. Other times, a senior simply needs someone patient enough to show them how to do something again.

Both are important.

How Much Does the STS Monthly Tech Care Plan Cost?
The Individual Tech Care Plan is $40 per month.

It includes:

• One hour of online technology support each month
• Members receive up to 60 minutes of one-on-one online support.
• Unlimited email support
• Members can email STS with technology questions between appointments.
• 10% off additional support hours
• If more help is needed during the month, members receive a discount on additional support.
• Access to recordings of STS monthly webinars
• Members can watch educational technology webinars created with seniors in mind.

A Family Tech Care option is also available for households that need additional support.

Can I Buy Technology Support for My Parent or Grandparent?

• Yes. The STS Monthly Tech Care Plan can be particularly useful for adult children who want ongoing technology support available for a parent or grandparent.
• Many families find themselves repeatedly helping relatives with forgotten passwords, suspicious emails, smartphone settings, printer problems or unfamiliar messages appearing on a computer.
• If you live far away, have a busy schedule or simply cannot troubleshoot every technology problem yourself, having a trusted technology support service available can make things easier for everyone.

Your parent or grandparent can contact STS when they need assistance instead of waiting until you are available.

Is STS Technology Support Designed Specifically for Seniors?
Yes.

• Seniors Tech Services specializes in technology education and support for older adults.
• This is important because helping a senior with technology is not simply about fixing a device.
• We take the time to explain what happened, show the person what to do and answer questions without rushing.
• Our goal is to help seniors become more comfortable and confident using technology—not make them feel overwhelmed by it.

Does STS Provide Technology Help at Home?

• STS provides online technology support across Canada and technology training and support services for seniors in the Greater Toronto Area, including Toronto and surrounding communities.
• Depending on the type of assistance required and location, support may be available online, at our office or in the client's home.
• For many everyday problems, remote support is convenient because the senior can receive help without leaving home.

Can STS Help Protect Seniors From Online Scams?

• Online safety is an important part of the technology education STS provides.
• We help seniors learn how to recognize suspicious emails, text messages, fake websites, phishing attempts and other common online scams.
• We can also help seniors understand safer password practices, two-factor authentication, privacy settings and other tools that can make their digital lives more secure.
• No service can guarantee that someone will never encounter a scam, but education can help seniors recognize warning signs before responding, clicking a link or providing personal information.

Who Is the Monthly Tech Care Plan Best For?
The plan may be useful if your parent or grandparent:

• Frequently needs help with their phone, tablet or computer
• Gets confused by software updates or changing settings
• Has difficulty remembering how to perform certain technology tasks
• Wants to become more confident online
• Needs occasional help with passwords, email or online accounts
• Is concerned about scams and online safety
• Lives independently and would benefit from having someone to call for technology assistance
• Has family members who cannot always be available to provide technical support

Why Choose Seniors Tech Services?

• Seniors Tech Services Inc. has been providing technology training and support for seniors since 2016.
• Technology changes quickly. For many older adults, keeping up with new phones, apps, passwords, security features and artificial intelligence can be challenging.
• STS exists to make those changes easier to understand.
• Our philosophy is simple:
• Digital Skills Made Easy. Stay Connected. Stay Engaged.
• 
  

How Do I Sign Up My Parent or Grandparent?

• If you are searching for monthly technology support for a senior, computer help for an elderly parent, smartphone help for grandparents, or patient tech support for seniors in Canada, the STS Monthly Tech Care Plan provides ongoing help rather than waiting for the next technology problem to become a crisis.
• The Individual Plan starts at $40 per month.
• You can enrol yourself, your parent or your grandparent through Seniors Tech Services.
• SIGN UP HERE